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Course Information
Course Unit Title : Total Quality Management
Course Unit Code : 01END5111
Type of Course Unit : Optional
Level of Course Unit : Second Cycle
Year of Study : Preb
Semester : 255.Semester
Number of ECTS Credits Allocated : 6,00
Name of Lecturer(s) : ---
Course Assistants :
Learning Outcomes of The Course Unit :
Mode of Delivery : Face-To-Face
Prerequisities and Co-requisities Courses : Unavailable
Recommended Optional Programme Components : Unavailable
Course Contents :
Languages of Instruction : Turkish
Course Goals :
Course Aims :
WorkPlacement   Not Available
Recommended or Required Reading
Textbook : Lecture Notes
Additional Resources :
Material Sharing
Documents :
Assignments :
Exams :
Additional Material :
Planned Learning Activities and Teaching Methods
Lectures, Practical Courses, Presentation, Seminar, Project, Laboratory Applications (if necessary)
ECTS / Table Of Workload (Number of ECTS credits allocated)
Student workload surveys utilized to determine ECTS credits.
Activity :
Number Duration Total  
Course Duration (Excluding Exam Week) :
14 3 42  
Time Of Studying Out Of Class :
14 4 56  
Homeworks :
6 3 18  
Presentation :
0 0 0  
Project :
0 0 0  
Lab Study :
0 0 0  
Field Study :
0 0 0  
Visas :
1 20 20  
Finals :
1 30 30  
Workload Hour (30) :
30  
Total Work Charge / Hour :
166  
Course's ECTS Credit :
6      
Assessment Methods and Criteria
Studies During Halfterm :
Number Co-Effient
Visa :
1 50
Quiz :
0 0
Homework :
0 0
Attendance :
0 0
Application :
0 0
Lab :
0 0
Project :
0 0
Workshop :
0 0
Seminary :
0 0
Field study :
0 0
   
TOTAL :
50
The ratio of the term to success :
50
The ratio of final to success :
50
TOTAL :
100
Weekly Detailed Course Content
Week Topics  
1 Introduction to Total Quality Management
 
2 Leadership
 
3 Customer Satisfaction
 
4 Employee Involvement
 
5 Continuous Process Improvement
 
6 Supplier Collaboration
 
7 Performance Measures
 
8 Total Quality Management Used Tools
 
9 Quality Management Systems
 
10 Incoming Quality by Design
 
11 Total Quality and Organizational Change
 
12 Competition with Total Quality
 
13 Quality Assurance System and ISO Standards
 
14 Different Approaches to Quality Management And Taguchi Method